Hello,
The files I try to share in my IDrive-Sync folder does't appear in Chrome web browser (appears like it's always refreshing them). It's possible share them if the folder is not the IDrive-Sync or if you are surfing in Safari, but this is not a solution because I can't check every browser of people I'm sharing with.
Wait your comments.
Thank you.
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Hello,
I am new subscriber and I have a NAS drive that has duplicate files on it. I know there are duplicates (sometimes entire directory structures are duplicated).
Does your software that you install on the PC allow you to search NAS drives to find duplicate files and give help/good way to clean them up?
Or do you suggest another good tool to do so?
I want to get everything cleaned up before I start my backup.
I saw one or two posts in the forums about software to use but they were from 4 or 5 years ago.
Thank You,
I tried to do a complete OneDrive backup of a modest (23 Gb) account (Windows 10 OS). I checked the photo directory and found that IDrive had failed to upload large portions of it even after three days. In fact all progress appears to have been made in one day.
What's worse is that IDrive gives no indication that the folders that appear to be successfully uploaded are missing files. One folder is missing 50 files of 1,046. Another is missing 6 of 1,186.
Some of my other folders, the larger ones, do not upload at all.
When I manually select these OneDrive folders to upload, the IDrive screen (on Chrome) freezes and hangs. A small number of files get uploaded and then no further progress is made.
My main reason for trying IDrive was the direct OneDrive upload, but clearly I cannot trust it to work.
My computer environment:
Windows 10 latest build
Trend Micro Internet Security 2017
IDrive latest update
Data primarily stored on a local Passport USB drive
Backups are directly from the local USB drive (not through a mapped/network connection)
List of issues...
1. Files are missing from the backup set
2. Scheduled backups fail each time they runs
3. The number of files on IDrive's server do not match the number of files on the local disk
4. The archive cleanup does not work
5. Deleting files to the trash does not work reliably
I will explain these in detail now...
The most glaring issue was I recently made a huge move from Windows Vista Ultimate to Windows 10/64 bit. Because I would be doing a great deal of upgrades (for example all my Microsoft Office files were upgraded to Office 365/2016) making sure IDrive backed up all my files to the cloud was critical.
After a couple of backups completed successfully, I decided to spot check the server for anything amiss. It did not take me long. The first folder I opened had a set of documents in my General Ledger folder - five Word documents - that were missing.
I checked permissions on the folder and even did a complete reset of all permissions on the entire drive to remove any read-only status. I then re-tried the backup and the files still did not appear.
I decided to see if this was a major issue by trying to check the numbers of files on my data disk versus those on IDrive's server - with very few exceptions the numbers should be relatively close, right?
Well, the file counts were off completely. I have approximately 89,000 files on my data disk where IDrive showed 140,000 - an error of 50,000 files! And if anything, there should have been fewer files on the server - not more. Since I did a complete clean backup from scratch this past week when I moved to Windows 10, there is no way I could have created or deleted so many files.
I tried the scheduled backup so I would at least get regular backups (in the hopes of the backups catching files missed previously.) However, the backup report shows the backup failed every time. If I did a manual backup, it completed.
While on the subject (although an older issue I experienced last year) I wanted to also mention the archive cleanup does not work (at least on a USB drive.) When the cleanup is run, it reports that there were no files to delete.
Deleting files is another glitchy process. From the IDrive desktop app, the first thing I run into is the files simply don't delete when you try to purge them or delete them in the trash bin.
To get files to really delete, I have to log onto the online IDrive application in my browser and delete them and empty the trash there.
Because the IDrive desktop app shows all the files in the trash individually, you have to go through them page by page to select and delete them (which doesn't work anyway and is tedious - especially if you have hundreds of files to remove.)
I realize the server may need time to remove deleted files - especially large backup sets. But there is no reason that checking the trash two days after still shows all the files I sent to the trash and then deleted from the trash, still there.
These issues of course could be related to permissions or glitches with my Windows 10 machine. However, the amount of disparity here plus the lack of any notification of files being skipped makes the cloud backup process very unreliable.
So I hope whatever issues are occurring with the software can be fixed or at least we can find out what things we need to do on our local client computer to make the software work as promised.
If I go into Idrive web on my PC I am able to open documents, spreadsheets, pics, etc. but when I use my wife's PC the only options are download, save or copy. The same holds true for my phone. We both use windows 10 with edge and my phone is aan android. Is there a way to change the options so that I can open the files from any PC or m phone?
I moved a folder of 2017 photos to the idrive sync folder on my imac.
It still says up to date. It is not syncing !
Please fix!
I'm done jacking around with your broken software and have since switched to Backblaze, which has been operating flawlessly. Unlike iDrive, no files are skipped, it's unobtrusive, the backup size is correctly calculated, it always runs when it's scheduled, and I never have to delete/reinstall it.
Meanwhile, I don't see the "cancel account" link on my iDrive Profile page: Screenshot of iDrive Profile page
As per your FAQ.... scroll to the bottom: "To cancel your account before the end of your subscription term, PLEASE CONTACT OUR Support Team".
So I contacted iDrive Support. They told me to log into my account, go to the Profile page and click on "cancel account". That's exactly what I tried to do in the first place, but THERE IS NO "cancel account" button or link. So I replied and explained it a second time. Again, I get another response telling me the same thing! I even sent the screenshot.
What is it about iDrive Support that makes them so incompetent at reading/comprehending what the customer is trying to tell them?
I am fed up with how much time was wasted dealing with iDrive Support on the iDrive software bugs. Now that I want to cancel, it's taking even more time/energy.
Consider my account canceled, and if you take my money, the charges will be reversed and you will be reported to the authorities for fraud.
Thank-you.
I have an IDrive account and can login to IDrive. I just installed IDrive on my Synology. When I launch it for the first time it takes me to IDrive Synology Backup page and asks for my user name and password. I get invalid credentials. I then go to another tab and login to my IDrive account without any problems.
Hello. I'm using IDrive on Win10 and periodically the service stops, sending me an email at the prescribed backup time that: "IDrive backup engine on this computer has stopped"
I can manually restart the service, or it will restart upon computer reboot, but this should not be. It's becoming quite annoying as it happens every 3-4 days now.
Any thoughts or help?
Thanks
How do I backup messenger thread from android to idrive? Tried everything w/o luck. Pls help!
Hi, new member, using from Linux. I got the account configured and got the server address, but the backup command always fails with
idevs: connection unexpectedly closed (0 bytes received so far) [sender]
idevs error: error in idevs protocol data stream (code 12) at io.c(459) [sender=1.0.2.8]
I've tried quite a few variations on the command (with/without password, evswebxxx/ip address, different files-from) but pretty much always the same result. The basic command is:
./idevsutil --xml-output --files-from=backup_list / croxton3@yahoo.com@evsweb1254.idrive.com::home/
I can't tell where the files-from is supposed to be originating from. The example includes things like "/Data/office_inventory.doc" but presumably that isn't really the root directory. Or maybe it is. I tried relative to the script location and with absolute paths, neither worked.
Every time I try to do a full backup, it freezes at 63%, and the listing of what files are currently being backed up toggles between the same two files. Anyone know how to solve this?
1 month ago I ordered an Idrive disc. My credit card was charged immediately.
Up to today I have not received an order number, a shipping date or any communication
from IDrive. I sent several emails (with tracking numbers) but no reply.
There is no excuse not to communicate with your customers.
I ask IDrive once more: Why do I not hear anything from you!!!! Where is my drive????
On multiple computers I have the Idrive client local backup failing. When it runs, hundreds of files will fail each time. Sometimes the same files will fail and other times there are new ones.
Example of error:
ERROR] [01/17/2015 18:31:52] [[/C/Users/Csmith/Favorites/Stuff/News.com News!.url][Reason: permission denied]]
All of the users are local administrators. There are no permissions issues. I have made sure there is no other backup software, disabled the AV,etc. The files are in documents, pictures, favorites, and music.
Any ideas?
Thanks
I am in Western Europe (GMT+1+daylight time, so GMT+2 at the moment) but all the modification times and dates are out by several whole hours. I suspect it is showing everything in PST. Also, the date format is mm/dd/yyyy, which is US-specific and is potentially confusing for the first 12 days of every month.
When dealing with backups and versions it is very important that there be no confusion about dates and versions....
Can these two things be made configurable in the user profile? Or even better, derived automatically through the browser? Or have I missed a setting somewhere?
I created a ticket 5 days ago and I never received any feedback.
I think it would be a very useful feature for the web interface and the mobile apps if you could move/copy files between the backup and the sync storage
Sorry, I don't speak english:
backup in idrive don't start, it's stop on "Preparing file list....."
then, a long time, I have to stop backup.
When I start the backup from my computer with the application idrive, backup does not start and the application hangs on the message "Preparing file list....."
I create an account, installed the 2.03.27 IDrive app. Was able to configure and install the app on my Synology DS216j, however I cannot log into my IDrive account from the Synology.
I'm sort of at a loss. Any help would be appreciated.
--Terry