Quantcast
Channel: IDrive Forum » Recent Topics
Viewing all 1460 articles
Browse latest View live

Stevenson on "Scheduled backup is not working for private encrypted account"

$
0
0

I'm having following problem with backup scripts. When I type the password and encryption key into CONFIGURATION_FILE and connect into my account with login.pl, backup via Backup_Script.pl works just fine. However, if I add the scheduled task into my crontab file by using Scheduler_Script.pl, it adds crontab line correctly, but backup is not executed in specified time. Instead, there is a following error in the log files:

@ERROR: auth failed on module ibackup from <my_localhost> (<my_ip_address>): encryption verification failed

When I check the traceLog.txt, there is the same error message with following lines:

File: Backup_Script.pl
---------------------------------------- 

 --files-from=./BackupsetFile.txt
 --type
 --password-file=/home/<user>/Apps/idrive/<account_name>/.IDPWD_SCH
 --proxy=
 --encode
 --o=./output.txt
 --e=./error.txt
 /
<account_name>@<my_ip_address>::home/<computer_name>/

 Error file content:
 @ERROR: auth failed on module ibackup from <my_localhost> (<my_ip_address>): encryption verification failed
 idevs error: error starting client-server protocol (code 5) at main.c(2835) [sender=1.0.2.6]

Backup_Script.pl is executed with argument "1", which should get the password and encryption key from encrypted _SCH -files. However, it seems that encryption key is not used when establishing connection although .IDPVT_SCH file exists. Is this a bug in these scripts?

My OS is Ubuntu 14.04.1 LTS
idevsutil v. 1.0.2.6
Perl v.5.18.2


Ago on "Can no longer login into iDrive on QNAP"

$
0
0

Has been working all week. All of a sudden today I can no longer login to iDrive on my QNAP. Any one have the same issue? If yes, is there a resolution?

uruk on "idrive(legacy) where is it?"

$
0
0

I have just updated my phone to iOS 7, I had all my contacts backed up onto iDrive Lite an app that backed up all my contacts. Now that I have downloaded "iDrive" it tells me the architecture has changed... bla bla bla download the app iDrive(legacy). So I have searched for iDrive legacy and it does not exist...

Does this mean I'm screwed????

DannyO on "iDrive for Synology 2.03.05 ignoring the ignore list"

$
0
0

Hi, finally the latest version remembers my ignore list selection but now it doesnt actually seem to be using the ignore list. I have a folder explicitly selected to be ignored yet it is still being backed up.

Ms Debra on "Multiple named backup sets in Windows?"

$
0
0

Is there any way to create a second, user-named backup set in the Windows client? I need to have two backup sets for two scheduled backups from a PC: one for the PC's data, and one for a Synology DS411j.

The Synology already has a backup set which was seeded via IDrive Express run on the PC. I cannot, however, use the Synology client to maintain that backup set because the Default Location dialog box will not save a new backup location (ticket #ID00552601). I need to maintain that backup set from the PC until a fix is found for the Synology client.

skalman on "Enable Archive cleanup to Synology app"

$
0
0

Hi,

i'm missing the option to do a archive cleanup from the Synology package. I have moved some files and realized that these was backed up twice. Would somehow need to remove old files which is no longer availible on the NAS.

kensmiles on "Why isn't there a link to this forum on the IDrive website?"

$
0
0

Maybe I missed it. But I don't see any reference to this forum in the "support" area.

fenpeppertree on "Why does my file count increase by over 700"

$
0
0

In a two day span the file count went up 780 more than the previous backup for the column titled "Files Considered for Backup". Of course I have not added this many files to the computer. Where do these files come from?
The exact reports go like this:
THUR 11/13/14 8357 8333 14
SAT 11/15/17 9137 9101 36
The second column of figures is "Files Already in Account". The difference between these two is 768. How can the previous backup be 768 less just two days before? This report is telling me there are 768 added files to my account? I don't understand how this could be possible in a two days time. Is this report telling me the "CDP" added 768 new or modified files?

Files considered for backup would only include folders or files that have been selected for backup and are in the default backup set, correct? This is all quite puzzling, and since I've just begun using Idrive, somewhat worrying. Just escalating to fast for 300 GB of storage.

I try to keep the Archive Cleanup empty even though it clears anything after 30 days. I have to make sure it doesn't delete something like a file or folder that has suddenly disappeared (but I don't know this, yet), and this seems to happen more than I would like. It is much easier to go through the Archive Cleanup files regularly so there won't be as many.


JNL on "Folders deleted from my sync folder keep reappearing (resyncing)"

$
0
0

I tried to contact support about this issue but I don't think they understood me. I have a some folders in my Idrive sync folder that I have deleted several times but after a few hours it reappears.

Can anyone help me resolve this? Most of the files / folders that I delete from my Idrive sync folder stay deleted but this one keeps reappearing. It seems there is some sort of glitch that causes the idrive system not to record that the folder has been deleted so it recreates it.

Sparky on "Huge usage discrepancy - Mac"

$
0
0

iDrive version 3.1.0.11 running on a Mac Pro (OS 10.8.5)

iDrive is reporting that I'm using 199.85 GB total for my account, where 199.39 GB is being used by "Mac Pro" and the rest for my Facebook backup.

However, iDrive is also reporting that the "Mac Pro" backup set is approximately 155.00 GB, which is a long way from 199 GB.

I've already performed the "Archive Cleanup" several times and this only resulted in a 1 or 2 GB reduction.

Either the reported usage is incorrect or the estimated backup set size is off by more than 25%.

So how do you explain the extra 44 GB?

fenpeppertree on "How to name or rename a default backup set"

$
0
0

I can find no way to name or rename a default backup set.

I am trying to start a fresh default backup set. I would like to rename the current backup set to something like [name old], and then eventually delete this old backup set, but not right now.

I find no way to name the fresh backup set I would like to create, and also I find no way to rename the current backup set so the two will not have the same name.

RivSchool on "Most files not backing up, Synology DS213"

$
0
0

I just downloaded the IDrive package to back up our DS213. It installed fine and is running nightly backups--but is failing to back up most of the files! It backs up one folder (the default "web" folder) but none of the shared folders we've created.

The log shows "Failure" since most of the files didn't back up, but like this thread doesn't tell me which folders/files failed to back up (I can figure that out, it's pretty much all of them), or--more importantly--WHY they failed to back up.

How can I tell why my folders aren't getting backed up? I log in as the admin user so should have r/w permission on all of them.

IDrive on "IDrive App for Synology Ver: 2.03.06 released."

$
0
0

Listed below are the features and enhancements:

1. Added rename feature for file/folder in Idrive account.
2. Added single and multiple share option for file(s)/folder(s) in Idrive account.
3. Added details feature for getting folder detail in Idrive account.
4. Added new folder creation feature for Idrive account.
5. Fixed the email validation issue in Account settings & Scheduler page.
6. Fixed the huge log file display issue in LOG page.
7. Fixed the folder listing issue due to permission.
8. Fixed the file considered issue for manual task restore.

IDrive on "IDrive App for QNAP Ver: 2.02.04 released."

$
0
0

Listed below are the features and enhancements:

1. Added rename feature for file/folder in Idrive account.
2. Added single and multiple share option for file(s)/folder(s) in Idrive account.
3. Added details feature for getting folder detail in Idrive account.
4. Added new folder creation feature for Idrive account.
5. Fixed the email validation issue in Account settings & Scheduler page.
6. Fixed the huge log file display issue in LOG page.
7. Fixed the folder listing issue due to permission.
8. Fixed the file considered issue for manual task restore.

Sparky on "What's the purpose of this forum?"

$
0
0

Why did iDrive bother setting up this discussion forum?

iDrive does not participate in discussions, except to say... "please send us a support request" . Whenever iDrive responds, it's always the same... "please send us a support request". iDrive doesn't even participate daily... there are some posts that wait many days or weeks for a response.

It's pointless to host a community discussion forum if you're not going to take it seriously and actively participate by posting thoughtful relevant responses.

I realize that when somebody is having a specific issue, it's going to require a support request. However, some people are posting general complaints and bugs in which engaging in a discussion would be more productive than a canned response.

Thank-you.


sfatula on "Mac Yosemite Massive Network Traffic"

$
0
0

iDrive is configured to backup at 1AM. At random times each day, usually once per day, I find internet access abysmal. As in, no device anywhere on my network can hardly get any data out or in. The main router shows 100% usage. It's sending and receiving tons of data. I run the activity monitor, and, I see a program named idrive_ver_001 doing al the data on the network tab. Yet, backup is not running, as stated in idrive monitor. Also, sync not enabled. CDP is not enabled. Just backup, and, not until 1AM. Monitor says next backup at 1AM, which is correct. Yet, this program keep sending massive amounts of data.

The only thing I can do is reboot to clear it out.

What is going on?

MLB on "Bug: Installing v6.1.0.33 removes file/folder Exclusions"

$
0
0

I just upgraded to v6.1.0.33 and saw that all of my manually created file and folder exclusions were lost during the upgrade. I double checked and verified this using another computer.

Of course this is a significant problem because iDrive started to back up many GB of files that I have previously excluded. I stopped the backup to investigate and discovered the exclusions had been lost during the upgrade.

[This report was also sent in via email to support.]

Trav06GT on "More than one scheduled job at a time"

$
0
0

It would be nice to be able to have multiple schedules one for weekdays and one for weekends. It appears that the UI should support this, but I can only edit the one job; which requires me to change it during different times of the week.

Jake on "Bandwidth Thottle QoS"

$
0
0

Suggestion #1:

The problem with the current implementation of the Bandwidth Throttle features is that it does not take into account multiple computers on the network.

Ideally I would like the application to interact with the router's QoS (Quality of Service) to prioritize bandwidth between devices on the network.

Suggestion #2:

If the above QoS suggestion cannot be implemented, I'd prefer to limit my bandwith manually (by bit rate) by time of day. More bandwidth at night and during the day, less bandwidth when I'm home.

anmari on "Badly managed upgrade for existing customers"

$
0
0

I am perturbed at the way the 'upgrade' has played out for older customers and what it indicates about care and concern for customers.

System said there was an update. I update. Then I get told my account is created before 11-23-2011 (ie 23-11-2011) and I must download a 'compatible' application or signup for a new account. wtf?

Since I had recently within the last couple of months just re uploaded most of my backup (new laptop and reorg), I didn't want to go 'backwards' or be stuck with additional software.

So I tried to understand what is going on - something about underlying architecture - fine - so convert the files. Ah "not possible" (oh come on, anything's possible. If I can do a restore, cancel my account, create a new one and reupload, then you could convert the files - it just means you not prepared to do it, not even to maintain a reputation and keep customers happy.

In the business world I come from, an existing customer is to be cherished and looked after, not inconvenienced.

There is a prompt to signup for a new account...There is no mention of whether the existing months left on the account will be credited to the new account. Further research shows that cancel means no refund.. somewhat high handed approach to existing customers.

I have no problem blowing away the backup and starting again with a clean setup. I gather from the other gentlemans post (see Bizarre policy) that this is not encouraged, facilitated ? why not ? - told to cancel a/c and signup for new.

The thought occurs that either
1) you are trying to get rid of older customers for some reason
2) or the process is just not being well managed..... also concerning when it is one's backup provider.

I am astonished that you would not provide or simply manage a conversion of your existing customers. At the least you perhaps could have celebrated the change by offering existing customers an incentive to put up with the inconvenience and convert their accounts.

In the interim I download the compatible application only to find that now I'm back at the old version 3.4.1 and not a version of the new version 6.0.0..... what a waste of my time!

Since I need backups to be happening now, I have to live with it until such time as I can look for alternatives or account is due for renewal (or for course just forgo the funds, not a big amount but I don't feel like rewarding bad management.

If we stay, are we forever going to be stuck on old software that is possibly not updated or maintained as the new version gets all the 'love' ?

Seriously folks, you have this referral program thing going (those inane "recommendations") and then you mess around existing customers... not good.

Viewing all 1460 articles
Browse latest View live


<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>