Casper on "Right click disabled on private encryption form?"
Whenever I want to paste my 200 characters private key, I can not use the right click of my mouse on the desktop (neither on the desktop site when browser on my mobile with chrome, opera or Firefox)....
View ArticleSimComputer on "EU-U.S. Privacy Shield"
Good morning and hello to everybody. We are using iDrive cloud services and we would like to know if iDrive Inc. has joined the EU-U.S. Privacy Shield. The privacy page on the website is updated to...
View ArticleMaugrim on "Windows Client - check for Update"
Hi, the check for latest version always say that it is "up to date" but on the website it is possible to download a new version (it is on 2 computers (same account) and at least the last 3-4 versions)....
View ArticleMichaelMartin on "Excluding files by extension"
I work regularly with *.vhd files which are huge (100 GB). Sometimes one gets left on the desktop by mistake and it really gums up the iDrive backup. I want to add an exclusion (partial file names) to...
View ArticleTrial and Error on "IDrive Program not opening on my Mac"
Cannot open IDrive program on my Mac. I am getting an internal error message and it is asking me to crash or continue the program. Either choice leads to an error message which asks if I want to send a...
View Articledarren__ on "VMWare ESXi Backup"
Hello, I am attempting to backup an ESXi server with iDrive. It fails with no files to backup. Can someone confirm that IDrive supports the free ESXi? (i.e. VMWare Hypervisor)? v5.5. Many thanks, Darren
View ArticleDistorted Vision on "Private Key Encryption: Filenames"
I was just wondering if filenames are encrypted on IDrive's servers when using private key encryption. The Terms & Conditions state: "Encryption System IDrive supports 256-bit AES data encryption...
View ArticleCesar Garcia on "Backing up Google Drive folder shows 0GB inside of it, which...
When I select my Google Drive folder for backup, the iDrive desktop client app shows 0GB of content. I have about 15 GB in it. What could be the problem? Is there a permissions issue? OS: Windows 10...
View ArticleHamitup on "Synology 2018 model questions"
IDrive is not showing support for the 2018 models of Synology NAS units. I have a brand new DS418play model and have a couple of questions; 1. Is there any reasonable expectation that the universal...
View ArticleYour Computer Guy on "When there is nothing to backup, iDrive shows backup...
As described above. My customers are set up with daily backups and sometimes there are no changed files to backup. IDrive then shows "Backup status" as "Failure" and the summary page shows "[Unable to...
View ArticleJonL77 on "Upgrading NAS - Do I have to start over?"
Hi I have a Synology NAS that I'm looking to upgrade soon.. Will I have to upload everything again? Or is there a way to tell iDrive that this is the same data and to just carry on from where it left...
View ArticleAZJerry on "Better subject line for emails"
I run iDrive on several PCs and have each send an email whether successful or failed. The subject lines don't tell what system the message is for now does it say which backup it is (files or mapped...
View ArticleAZJerry on "update forum to use new"checkmark" Captcha"
Title says it all. Having to use old style read and retype cuzzy pictures is old school.
View ArticleBerkleigh on "Add Local Backup to the Synology App"
OK, you are probably going to think I'm crazy but bear with me. If you send me an external USB drive using IDrive Express I would love to be able to plug that drive into my Synology NAS, run the local...
View Articlebmilla99 on "Can't login to IDrive Synology Backup App"
I have an IDrive account and can login to IDrive. I just installed IDrive on my Synology. When I launch it for the first time it takes me to IDrive Synology Backup page and asks for my user name and...
View ArticleSeth on "Poor support"
Is anybody else having trouble with the quality of support from IDrive? I've asked these questions 5 times and they have refused to answer: 1. What does /SCH/D mean in the logs when it shows up in a...
View ArticleOshyan on "Deduplication and file move handling"
I recently moved 150GB of data from one drive to another. Both drives are being backed up by iDrive in the same backup set, both locally and to iDrive servers. After moving this data I expected iDrive...
View Articlexplatinum on "Archive Cleanup leaving folders behind"
I noticed that the archive cleanup function will ONLY remove files from the online backup and will leave the folders containing those files there. I don't see how this is a logic appproach. If I remove...
View ArticleYour Computer Guy on "Dashboard and sub-accounts views inconsistent,...
Been having all kinds of issues with the new "dashboard". For some odd reason, it doesn't always show the same info as what the sub-accounts do. For example: 1. I have two customers each having two...
View Articlesja on "I need to move some large folders"
I'm a new customer here (as a result of being abandoned by crashplan).... I've just about finished my initial backup taking about 3 to 4 weeks, which is not too bad for the size of the backup, I won't...
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