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Seth on "Poor support"

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Is anybody else having trouble with the quality of support from IDrive?

I've asked these questions 5 times and they have refused to answer:

1. What does /SCH/D mean in the logs when it shows up in a file path vs.
something like D:?

2. What is the most common reason why "files already present" would drop
by nearly 80,000 (in one day) while the "files considered for backup" stays the same
at roughly around 210,000?


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