Summary: Archive cleanup does not compare your local files to the iDrive Archive as one would expect. Rather, it compares your local files to what's in a LOCAL DATABASE (cache of backed up files) that gets built during the backup operations. Unfortunately, several things can cause the local database to NOT be in sync with the contents of the actual iDrive Archive, and therefore Archive Cleanup does NOT result in a 1-1 correspondence between the local filesystem and the online archive.

Requested remedy: Archive Cleanup should compare the set of local files with what's actually in the online archive, not to the local cache. I realize there is a network efficiency to comparing everything locally (and this method might be 'good enough' 90% of the time), but there should be some way to force Archive Cleanup to do a REAL, FULL compare to ensure that the archive and my filesystem are truly in sync.

Discussion: I've been plagued for months by Archive Cleanup not 'finding' files in the archive to delete that had been locally deleted. The support folks told me this was because I had upgraded my hard drive (not a very compelling answer, but that's as far as we got). Then, last week, I was in a support session because Archive Cleanup was reporting some bogus filenames for deletion (files that didn't exist locally OR in the archive). The support person said we had to rebuild the database (WHAT database I thought!) by...

1. Recording my backup set details
2. Exiting iDrive
3. Going to C:\Users\<username>\AppData\Local\IDrive\IBCOMMON
4. Renaming or deleting the folder with my iDrive username
5. Restarting iDrive
6. Setting up my backup set details again, and
7. Doing a manual backup

Running Archive Cleanup after this, it did indeed clear out the bogus filenames. But I noticed that while Archive Cleanup was running ('scanning' my thousands of files) that there was NO network traffic. Then the light bulb went on and I started experimenting. I discovered...

1. You can start iDrive, then disable all your network connections, and then run Archive Cleanup! Yes, it 'scans' my thousands of files and reports locally deleted items - all while disconnected from the internet. How? It's comparing my local files to the local database, not to the actual archive.

2. If I do the 7-step process above, but skip step 7 (which rebuilds the local database), and then run Archive Cleanup, it INSTANTLY completes telling me everything is in sync. This only makes sense if iDrive thinks the database represents what's actually in the archive (doesn't take long to compare an empty database of files!).

How can the database and the archive get forever out of sync (and Archive Cleanup therefore forever somewhat broken)? Well, anytime the local database gets rebuilt from scratch. Examples include...
- The iDrive support people tell you to remove it (not too common, but this was the case for me)
- You upgrade the hard drive in your computer (most people then reinstall apps and copy their data files, but do NOT copy the system appdata folders during upgrades - in fact, there are good reasons not to copy the appdata folders)
- You buy a new computer and just move your data files over to it (VERY common)

Bottom line here is that there are several common, credible ways that the local database can get out of sync with the real archive, and this will keep Archive Cleanup from properly doing what it is advertised to do. So, iDrive, PLEASE provide a method for doing a true Archive Cleanup based on the actual files in the archive, and not on a local approximation.

[Submitted to support and assigned ticket # ID00544040 ]

Using Windows 7 whic is installed on C Drive, I have moved my documents folder to the E Dive. In a sub folder of e:\Documents there is "My Pictures" and "My Videos". Also the "My Videos" and "My Pictures" under libraries includes the path to the e:\documents versions.

In my backup files\folders I have selected "Videos" "My Pictures" and e:\documents and I see the following
1. the Contents of Backup set includes
e:\documents
e:\documents\my pictures

Note: This was the only way I could get the pictures to backup, and since it took 4 weeks to upload them I am not going to muck around with the settings.

2. Despite "e:\documents\My Videos" being ticked the videos will not backup

3. I have unticked all relevent folders from the exclusions list

thanks

I can't tell whether I've lost data from my iDrive account or if it's doubled up. My quota claims the latter (I'm over my total allocation) but I can't actually SEE it; my backup folder is missing. This follows me taking your advice on how to manage switching to running iDrive on my NAS.

I did actually find the 'missing' folder in the trash, after I gave up scratching my head and moved the whole volume that iDrive had created there. I restored the volume and then the 'missing' folder, and they're currently invisible or gone. Except that my account is still listed as being over the 1TB quota. With my <500GB of data.

Guys, I'm really confused, disappointed and worried. WHAT is going on? Do I really have to remake my backup by uploading another 500GB? Actually, I can't even do that, as my account says I've used 1137.68 GB of 1000 GB. I repeat: I have slightly under 500GB to back up.

Where's the data hiding? It must be somewhere (doubled up, at least) as my account is over quota even though there is now apparently very little actually there – just 178.02 MB from my iPhone backup from back in December.

I've sent a support request separately in case you need to ask specific questions.

Put back the "LAN Sync" feature that was apart of the old iDrive

Hi, I'm going to be migrating my Synology NAS to a QNAP NAS. I know that there a QNAP synology app. But how do I re-point my idrive backup set to the new NAS as it will be a new computer name. I don't want to have to re-upload 600gb of files.

Thanks.

Hi,

This is not a major bug, but it is quite annoying... Using version 3.1.0.17 of Mac version of iDrive, I have a scheduled backup running. On the left-bottom corner, there is a text: "Scheduled backup in progress..." and a link with name "Show progress details". The issue is that when I clic on the link, I don't reach the details or the progress of the ongoing task... instead I arrive on the window with the scheduler configuration, as if I had selected the "Scheduler" link from the left part of the main screen.

The backup is still running (I deduce it from the network monitor that indicated that a process named "idrive" is sending a lot of data to the internet). But I cannot know if it is at 5% or 95%, or the estimated remaining time due to this broken link.

Thanks to correct this broken link in the next release.

Cheers.

NB: If there is another way to know the progress of the ongoing backup, I am interested to know it :-).

Most reports of problems lead to a moderator saying "For immediate assistance, please get in touch with us on live chat support...". If the user uses chat or email, forum readers never learn how a problem is resolved.

Since moderators do not wish to discuss problems here, what is the purpose of the forums?

Good Afternoon,

i have followed all the instruction but once i start idrive i cannot see the folders and the files that are in my NAS.

i've a Qnap ts421.

Some suggestions please.

Matteo

HI I have a feature for future editions of Idrive programs and the idrive account login. The feature that I want to talk about is called two step verification. The way this works is you set two step verification up on your idrive account by putting your cell phone number or landphone number into the space provided during setup of two step verification when you go to you login to your idrive account on the net or when you login to your idrive desktop client. The first thing you do is enter your username and password and push continue. Then the next space provided your cell phone sends you a text message automatically and you have to enter a six digit number and then you push verify and then you are logged into your idrive accout either through your idrive account on the idrive site or though the idrive program on your desktop or laptop computer.

If you choose to provide your landline number during two step verification then after you put your username and password and push continue then your landline phone will ring and a voice on the other end will say the six digit number witch you will put in the space provided and then push verify. After this six digit number is verified on the site or desktop client you are automatically logged into your account.

I should also mention that this feature is safer then just a password because if a hacker gets your account password and you have two step verification setup on your cell phone a hacker will not beable to get into your account on the idrive website or the idrive Client with out your cell phone and a six digit number.

I should also mention that every time you login into your account with idrive and you have 2 step verification setup two step verification will send you a different six digit number every time you login to your account or into the idrive Client for stronger security.

2 step verification should be optional for people to Enable in idrive settings in the idrive Client on their desktop computer or phone and also have 2 step verification so that it can also be enabled and disabled in the settings on the idrive website.

Thanks idrive team
keep up the great work

I'm currently uploading a fairly large file (59.31GB) to iDrive.
Please describe the consequences to the upload of this file if I: 1. Stop the upload, 2. close the iDrive program, 3. turn off my computer. I want to be able to restart the upload at a later date at the point where I left off. iDrive has labeled this as a "[Full Backup]". Note: This is the first serious use of iDrive for me other than the trial version.

Thanks

My computers and NAS are connected to a gigabit switch. My internet connection is 30mbps down and 2mbps up. Throttling to 1% (10mbps) saturates my outbound connection.

I do not want to slow my network adapter speed for this single application to work effectively.

PLEASE provide an option to specify the max upload based on KBPS.

Thanks - Fred

Suggestion #1:

The problem with the current implementation of the Bandwidth Throttle features is that it does not take into account multiple computers on the network.

Ideally I would like the application to interact with the router's QoS (Quality of Service) to prioritize bandwidth between devices on the network.

Suggestion #2:

If the above QoS suggestion cannot be implemented, I'd prefer to limit my bandwith manually (by bit rate) by time of day. More bandwidth at night and during the day, less bandwidth when I'm home.

Surprised that iDrive doesn't require a password to be entered every time I access the app. I have a password and pin on windows but those are pretty weak security. Also I backup my wife's laptop as well, so if either of us has a lost or stolen laptop both could be compromised. Finally, either of us could accidentally access the others data, or anyone we allow to use the laptop briefly could as well.

Okay, I've been using iDrive for some months now, and full disclosure I've a long experience in DR and Backup/Restore technology mostly at Enterprise. So anyway ...

I've got iDrive setup on ONE Synology so far

Master Server(s) backup key data items to this Synology
Synology runs iDrive app 2.03.11
Synology scheduler is set to have separate jobs e.g. database, osimage, itunes etcetera
Each Job is say over 1TBbyte of data and some have over 500,000 files

TO ME ONCE A FULL BACKUP HAS BEEN MADE OK then I expect future runs to take a short time since for me not THAT MANY files change

a. Overall question therefore is what determines whether an existing file is determined to have changed and need reuploading?
b. EG Once you have made a backup set name, and an associated set of directories, and backed up once successfully, then lets say I change 1 file out of 200,000 and either by schedule or manually from the GUI do a /start backup/ of that Backup Set. How does the client work and what will it attempt to upload

c. Personally I would have thought that it could say : if the timestamp and the size of the file is the same between local and cloud then I won't upload it.

d. Or does it attempt to do a full checksum of the file which would unfortunately mean reading the entire file and causing lots of DISK IO and potentially killing your Disk/NAS if you say do this backup reguarly e.g. every week or every day

e. Certainly there is no way to tell idrive what comparison to make between source local and target cloud, on other words "I'm happy with just timestamp and size matching, dont bother to read"

ANYBODY TO COMMENT PLEASE?

I NOTICED THIS ABOUT A PARTICULAR SYNOLOGY BACKUP I JUST MADE

Transfer of Principally OS backups saved on Synology to Cloud
Backup set name = osimage
From Log file

Wed Apr 29 19:45:06 2015] [SUCCESS] [/volume1/backup/infra/gorilla/WindowsImageBackup/gorilla/Backup 2015-04-28 190011/e2d8ded8-c8ed-11df-b9db-806e6f6e6963.vhdx] [76 MB]

Summary :

Total files considered for backup : 27641
Total files backed up : 0
Files already present in your account : 26983
Total files failed to backup : 658

Backup End Time : Thu Apr 30 00:56:04 2015

So last backup file was sent at 19:45
But it hung around until following morning of April 30 at 00:56 before quitting

Error report lists 658 failed backup files
Of these most were 0 byte files, i.e. there is a file with a a name with no content. Examples:

IOERROR [/volume1/backup/agata/Google Drive/holidays and travel/florida/Central East Florida Attractions_files/Icon], : No such file or directory
IOERROR [/volume1/backup/agata/Google Drive/holidays and travel/florida/Central Florida Attractions including Orlando, Florida_files/Icon], : No such file or directory
IOERROR [/volume1/backup/agata/Google Drive/holidays and travel/florida/Church Street_files/Icon], : No such file or directory

last lines of the error report

IOERROR [/volume1/backup/agata/Google Drive/Icon], : No such file or directory
idevs error: some files could not be transferred (code 23) at main.c(2936) [sender=1.0.2.6]
io timeout after 18657 seconds -- exiting
© IDrive Inc.

CALCULATIONS
============
Synology GUI says my backup is of size 1.41 TB, 27615 files in 12190 folders

My backup logs show

07.33 backup start
19:45 end of transfers
00:56 backup end time (between 19:45 and 00:56 doing what exactly!)

backup lasted = 19:45 - 07:33 = 12:12 = 732 minutes
Normal upload rate between 3-4 MB/sec
Let's call it 3MB/sec to be conservative
so transferred to cloud 3 * 732 * 60 = 131,760 MB == about 128 GB

OBVIOUSLY I'm happy to put things like this into a support request. So at risk of having more work to do idrive you can contact me

A port of the current idrive to a syno system would be nice. It is linux based so some new dev would be needed and they do have an app for hidrive that could be useful.

I am a legacy customer (Personal 300GB) who signed up for a new account (1TB).
I have everything stored in iDrive on a USB drive at home too (2nd backup).
I think iDrive has a new service where they ship you a USB drive, and you copy everything onto that drive, and they transfer it to your new account.
(somebody correct me if I am wrong)

That's probably what I am going to do (to transfer about 200GB data), to get my new account in sync with my old account.
The only thing I lose is historical versioning of some files.

Tip: When signing up for the new account, sign up when prompted from your new v6 desktop app: it will be about $30/year for 1TB personal.
If you sign up via the website, it is around $45/year.

We know the underlying technology is different (and incompatible).
Can someone elaborate what exactly is different with the technologies used?
e.g. does the new system use a faster/more-compact/higher level of encryption/storage?

Pricing is different:
I was paying about $5/month for 300GB for the legacy iDrive.
I paid about $30/year for 1TB for the new iDrive.
(the latter looks like a promotional rate)

How is the legacy v3 desktop app for PCs different from the new v6 desktop app?
Any additional functionality in the new iDrive?

Thanks.

I have a client where the idrive tray icon is usually grey. I'm assuming this means it's not communicating properly? I can get it to be red, briefly, by stopping id_tray.exe and then restarting. The client does have Norton Internet Security, but i have allowed the id_tray.exe (as well as about 5 other idrive applications) and still the same problem persists. For now, I have disabled the firewall/antivirus completely, but still greyed out.

The customer complains that the backups aren't happening, and I can see from the log that this is true. No errors, just nothing.

On multiple computers I have the Idrive client local backup failing. When it runs, hundreds of files will fail each time. Sometimes the same files will fail and other times there are new ones.
Example of error:

ERROR] [01/17/2015 18:31:52] [[/C/Users/Csmith/Favorites/Stuff/News.com News!.url][Reason: permission denied]]

All of the users are local administrators. There are no permissions issues. I have made sure there is no other backup software, disabled the AV,etc. The files are in documents, pictures, favorites, and music.

Any ideas?

Thanks

We recently upgraded to the new IDrive architecture from the classic version. Something about this program that has bothered me since the classic version is how long it takes to refresh the backup set listing every time a file or folder is checked/unchecked when you have an enormous backup set.

It would be nice if there was an optional setting to bypass this refresh. As a business user, we have an enormous amount of data that has to be processed through. Having this option would help make the management process more efficient. This way I can check and uncheck a bunch of items very quickly without waiting on the refresh to visually update and be done with the backup set.

If sizing needs to be checked before uploading, then perhaps have a "Save changes" button (like in the Remote Manage web interface) that can be clicked if you are using the bypass option. This way the backup size can be verified before the schedule arrives. Or, simply stop the backup upon reaching size limit could be another option. This way users are not charged for storage overage without approval first.